your every customer's feedback matters…
We’re making it easy for you to be more customer-centric.
What is Feedo?
Feedo is an android application to get instant customer feedback
Easy Customer Data Capture
Direct Customers Engagement
Freedom of speech
Cut off paper work
Branding & Personalization
Deliver a solution that works
Reports and Analytics FEATURES & BENEFITS OF FEEDO APPLICATION
- Direct customer engagement
- Helps to enhance customer service and quality
- Improve staff service level and efficiency
- Helps to provide effective customer support
- Help to identify staff negligence
- Live feedback analysis
- Instant notification to management
- Tablet based feedback – Encourages customers to participate
- Easy and simple questions on single tap
- Set questionnaires as per your choice
- Open text to give customers freedom to submit suggestion or complain.
- Real time monitoring of customer feedback to create a greater customer experience
- Centralized dashboard on tablets and simplified detail reports on web portal.
- Export reports to existing business intelligence. ( compare satisfaction and revenue)
- Real time customer grievance addressable basis the instant notification alert on FEEDO ADMIN for any customer dissatisfaction.
- Cost avoidance in terms of revenue and efforts on printing paper based feedback forms.
- Avoids chances of customer’s feedback if filled forms not providing by the staff.
Tablet is a suitable options if you require multiple questions feedback from client or you wish to have feedback given by the customer themselves
Kiosk is simple and convenient way to take customer feedback on single question without engaging any staff. The kiosk can be placed at prime location within the premises.
Customer Facing App
Primary application is for customer to give feedback. Admin can choose questionnaires what he/she wishes to ask from customer.
A separate application will be provided to Admin or Floor Manager to get instant notification on their mobile when any customer select poor option against any question or give suggestion or complaint from option.
REPORTING AND ANALYTICS
- Access of live analytic data online
- Data analysis on detailed and advance level
- User friendly
- Advance reporting in easiest way